Frequently Asked Questions


Can I pick up and drop off at Broome Airport?

Yes - although this must be arranged in advance. We offer complimentary airport pick up and drop off. One of our friendly staff will meet you in the arrivals hall

 

Do you deliver vehicles?

Yes – we can deliver a vehicle to your hotel in Broome for a fee of $20

 

Do you offer a collection service?

Yes – We offer a complimentary collection service from hotels in Broome - we meet you at the reception of your accommodation and bring you to our office to complete your contract

 

Is there a charge for additional drivers?

No - You can add as many drivers as you like for no additional charge, as long as all drivers are over 25 years of age 

If additional drivers are aged between 21 and 25, an age surcharge of $20 per day will apply

 

What is the minimum age requirement to hire a car?

You must be 21 years of age and hold a full, current drivers licence- no P plates 

An age surcharge of $20 per day will apply to all drivers under 25 years

Please note that you must be 25 or above to hire a Large 4WD

 

Can you provide me with a child seat?

Yes - We have forward, rear facing and booster seats available for $8.50 per day

Please note, it remains the responsibility of the hirer to ensure they have the correct seat for their child and that it has been installed properly.

 

Do I need to return the car full of fuel?

Yes – you will receive the vehicle full of fuel, so please return the vehicle refuelled 

If you are unable or do not want to refuel, we charge $4 per litre 

 

What is VRRF?

VRRF stands for ‘Vehicle Registration Recovery Fee’. This is an additional daily charge and is the cost of registering and licencing the vehicle

 

Are there restrictions on where Broome Broome vehicles can go?

Please check the ‘Fleet’ section of our website for more info, or call us on 08 9192 2210

 

Do I need to pay a deposit to make a booking?

Yes – we require a 20% deposit on all reservations, will the balance payable when the vehicle is collected

 

What payment types do you accept?

We accept Visa, Mastercard or cash. Sorry, we do not accept AMEX

 

Do I need to do a security bond?

Yes - we require a $500 pre-authorisation bond for all vehicles

This can be processed on a Visa or Mastercard only, you cannot pay for the bond in cash or on a EFTPOS card


What if the road I want to travel on is closed?

Unfortunately, we do not permit our vehicles to be driven on a closed road

If a road is closed, our standard cancellation policy still applies 

 

Are Broome Broome vehicles insured?

Yes - All vehicles are fully insured for fire, theft, single and multiple vehicle accident damage

 There is an insurance excess applicable to every hire - This means that if the vehicle sustains any damage whilst on hire, the hirer is responsible for the cost of repair up to the amount of the excess

There is an option to reduce the insurance excess on the vehicle by paying an excess reduction fee. The insurance excess and the reduction fee vary according to the type of vehicle.

INSURANCE CONDITIONS ARE APPLICABLE SUBJECT TO THE TERMS AND CONDITIONS OF THE RENTAL AGREEMENT